Our Customer Service representatives determine eligibility for refunds and exchanges once customers have contacted us and explained their reason for return. Returning packages without prior approval from Customer Service will halt or delay your return.
All returned items must be in brand-new condition, unused and with original tags and packaging. Requests to return items due to quality issues, damage during shipping, color/style/size error or allergic reaction from use must be accompanied by photos or other evidence that clearly shows the problem with the item received. We reserve the right to charge a handling fee on all items returned for other reasons.
For all returns, please Login to your account and click the return button and send the request to Customer Service within 7 days of receiving your order. Exceptions:
* within 30 days of receiving your order for accessories and Electronics with quality issues
* within 30 days of the date shipped for laptop accessories with quality issues
If we shipped you the wrong item: You have the option of 1) exchanging it for the correct item, or 2) returning it for a full refund. Customers must confirm their eligibility for an exchange or return with Customer Service before sending items back.
If we shipped you an item in the wrong color: You are eligible for a full refund. (Perceived color difference due to the display settings of your computer monitor are not grounds for a refund.).
If we shipped you a defective item: You are eligible for a refund or exchange depending on the item category.
If you aren’t satisfied with your purchase: You may be eligible for a return or exchange depending on your situation and the type of item involved.
Many orders can be cancelled at no charge up until shipment. When your order ships, you’ll receive an email entitled "Shipment Notification for order#XXXXXXX with adapterstore.com.au." Orders that have already shipped cannot be cancelled and will be treated as returns.
Exceptions: Cancellations for a full refund are only available within the following time frames for certain product categories:
* within 24 hours of placing all orders for Laptop accessories
* within 48 hours of placing all orders for laptop battery, laptop ac adapter and laptop screen. For orders cancelled beyond 48 hours but within 7 days, a 50% restocking fee will apply.
To cancel an order, please Login to your account and request a cancellation.
We ship domestically to any address in Australia, New Zealand, USA, Canada, Germany, Spain, Italy, Thailand, Singapore, Indonesia, South Korea, Hong Kong and other European countries using the Euro currency. Please note that we currently do not offer international shipping to other destinations not listed above.
Currently we offer free shipping for orders to all customers. In order to know your shipping costs, the price will be calculated during checkout.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilogram.